Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2020, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“Not only was my pre/actual procedure positive, all of the precautions taken due to the COVID-19 pandemic by this facility were thorough and carefully thought out. I felt extremely safe and well taken care of! Thank you!”
“Excellent team at Middlesex! Each person on the team was very competent and kind, made me feel at ease. Dr. Bleich was very good! Rare to find such a healthy mix of competence and patient focus, kudos!”
“The best facility you can have any medical procedure performed with the outstanding and professional, friendly kind and knowledgable medical staff. Pleasure to join the facility with so much confidence and trust.”
“All went smoothly. Staff were attentive, pleasant and helpful. I was relieved to experience the various precautions used given the COVID pandemic. Thank you.”
“The facility, Dr & all support staff were EXCELLENT! Most efficient facility I’ve ever visited – – Keep up the amazing work – – Great team!!”